I am a Full Stack Developer and Systems Analyst with over two years of experience in technical support, system integrations, and production monitoring — and I am excited to apply for the Technical Support Analyst ************ my career, I have worked directly with technical support operations in fast-paced environments, handling system failures, diagnosing root causes, and collaborating with cross-functional teams to restore service quickly. At WebSIA, I was responsible for monitoring multiple clients' systems, identifying failures, automating resolution processes, and maintaining clear documentation of incidents and procedures. More recently, at Intentus Digital, I worked on a production platform where I diagnosed and resolved critical bugs impacting real users in real time, which strengthened my ability to act decisively under pressure.
On the technical side, I have hands-on experience with Java, SQL, PostgreSQL, REST APIs, and CI/CD pipelines, as well as a strong understanding of full stack architecture that allows me to dive deep into issues across both frontend and backend layers. I am comfortable working with monitoring tools, building dashboards, and collaborating with engineering teams to escalate and resolve complex incidents.
I am fluent in both Portuguese and English, which allows me to communicate effectively with international teams, including the China-based rotation model described in the role. I am detail-oriented, committed to quality, and genuinely motivated by the challenge of keeping critical systems running ************ would love the opportunity to contribute to DiDi's Fintech Technical Support Team and help raise the bar for system reliability in Brazil and beyond.
